"I am Susan Jacobs and I once worked for American Airlines. During my six years with the airline I discovered numerous methods that people can employ to acquire free tickets. I describe this method as the "bump" method and it works nearly every time. Additionally, most customers falsely believe that non-refunable tickets can't be returned! However, nearly ALL non-refundable tickets can be fully refunded with little or no added fees. Furthermore, I have actually witnessed customers miss their flights because they get flagged by security. They are searched over three times and can cumulatively take up to an hour of time. There are reasons you are flagged and they can easily be avoided. Sadly, most people pay too much for airplane tickets. Secrets Exposed by Fired Airline Agent is the only authoratative book in existence. The book is newly updated and re-configured with techniques and methods that will work for years to come" - Susan Jacobs 06/15/03

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